Home deliveries post-COVID-19 – is a logistics reset inescapable?

One result of the coronavirus pandemic lockdown has been an increased reliance on home deliveries and a heightened expectation that, irrespective of any particular situation, the delivery of goods will happen in a seamless and untroubled fashion. Ultimately, the winners in such an environment will not only be those who can deliver product as usual, but those who can give an enhanced delivery service to retailers and customers alike.

Any such enhanced delivery service must be able to offer improved connectivity, transparency and visibility throughout the logistics supply chain. A Software as a Service (SaaS) solution has no limits on growth or access and so can deliver the required connectivity without adversely impacting a retailer’s operations or the service delivered to its customers.

SaaS is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as ‘on-demand software” and its key benefits include no up-front hardware or set-up costs and instant scalability up or down – and above all, you only pay for what you use.

Using modern digitalisation methods, a SaaS service such as Deltion’s own CarrierNet provides the tools to deliver the kind of enhanced delivery service that will be so key in a post-pandemic world.

Benefits for retailers include being able to: • Focus on their business and not worry about IT • Have unlimited web access to reach their customers • Make engagement easy for customers • Maximise throughput without increasing their physical footprint • Increase supply chain efficiency, as CarrierNet handles all movements including financial transactions

Benefits for customers (end-users) include the ability to: • Check on stock availability in real time • Review the progress of their orders through to final delivery and collection • Amend their orders right up to collection time

For success in a post-Covid 19 environment, interconnectivity will be vital and the use of modern integrated digitalisation techniques made possible by a SaaS logistics solution such as CarrierNet is an unavoidable prerequisite.

For more info about CarrierNet please contact Bashir Khan: bashir.khan@deltion.co.uk

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