C.H.A.R.T. will improve any transport operator’s customer service

Deltion’s CarrierNet Hazard Avoidance Routing Tool (C.H.A.R.T.) comprises a Driver App coupled with an internet portal for management/regulatory bodies/customers to access via a secure web portal. C.H.A.R.T. is driven by a Software as a Service model which allows it to work seamlessly with a transport operator’s own systems and to act and react in real-time with all the benefits those capabilities entail.


In the past few weeks we’ve discussed the direct benefits of C.H.A.R.T. for transport operators, drivers, and transport regulatory bodies. This week, we look at the benefits for the end-customer – benefits that will appreciably improve any transport operator’s customer service.


For instance, the minimising of bridge strikes and other hazard conflicts means:

  1. Vastly improved On Time In Full (OTIF)

  2. Less damage to goods

  3. Less interruption to the product supply chain

C.H.A.R.T.’s real-time, SaaS-powered functionality means:

  1. Any delays/deviations to planned routes can be immediately relayed to the customer to proactively manage potential issues

  2. Customers may be given their own C.H.A.R.T. web portal log-in to track their particular shipments

  3. Customer corporate social responsibility is improved as shipments can be moved in the most sustainably responsible way

  4. Customers can assign their own areas to be avoided when routing their shipments

Truly, C.H.A.R.T. is a major evolutionary step toward delivering improved customer service – and a happy customer means repeat business, not mention a more amicable working relationship for all concerned.

If you would like more information about C.H.A.R.T. or wish to discuss specific issues including subscription models, please contact Bashir Khan – bashir.khan@deltion.co.uk